- Comment Moderation and Community Engagement:
- Spam and Content Control:
- Workflow and Scheduling:
Respond to 100% of comments that require engagement (excluding negative comments), ensuring around 30% of responses are non-template and contextually tailored;
Maintain a friendly, respectful, and inclusive tone across all interactions to support a positive user experience;
Create an open and safe community atmosphere in the comment sections on all trusted platforms.
Identify and block spam and inappropriate content promptly to preserve community integrity and platform standards;
Ensure that comment sections remain relevant, engaging, and free from harmful or disruptive content.
Work according to a structured schedule to ensure timely moderation and consistent engagement across platforms.